Governing your access to and use of the MentraNote platform.
By accessing or using the MentraNote platform (the "Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree, you may not access or use the Service. Your continued use of the Service constitutes acceptance of any updates to these Terms.
Important: MentraNote is intended solely for licensed mental health professionals operating in compliance with all applicable laws, including HIPAA. Use by individuals without the appropriate professional licensure is strictly prohibited.
You must provide accurate, complete, and current information during registration. You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. You must notify MentraNote immediately at security@mentranote.com if you suspect unauthorized access.
You must verify your email address before gaining access to the platform. Accounts found to contain false or misleading information may be suspended or permanently terminated.
MentraNote offers monthly and annual subscription plans. All fees are charged in advance and are non-refundable except as specified in our Refund Policy. By subscribing, you authorize MentraNote to charge your payment method on a recurring basis.
New accounts may be eligible for a free trial period. At the end of the trial, your subscription will automatically convert to a paid plan unless you cancel before the trial ends.
MentraNote reserves the right to change subscription pricing with at least 30 days' advance notice to active subscribers.
You may cancel your subscription at any time from your account settings. Cancellation takes effect at the end of the current billing period. You retain access until then.
You agree not to use the Service to:
MentraNote's AI-generated clinical notes, risk assessments, and recommendations are assistive tools only and do not constitute medical advice, diagnosis, or treatment. You are solely responsible for all clinical decisions made in connection with your clients.
Clinical Responsibility: All AI-generated content must be reviewed, edited, and signed by a licensed clinician before being included in a client's official record. MentraNote AI output is a starting point, not a final clinical document.
MentraNote shall not be liable for any clinical outcomes, patient harm, or professional sanctions arising from reliance on AI-generated content.
Users who store or process PHI through MentraNote are required to execute a Business Associate Agreement (BAA). By checking the BAA checkbox during registration, you acknowledge that you have read and agree to the BAA terms incorporated herein by reference.
MentraNote operates as a Business Associate under HIPAA and implements administrative, physical, and technical safeguards to protect the confidentiality, integrity, and availability of electronic PHI (ePHI) as required by the HIPAA Security Rule (45 C.F.R. Part 164).
The MentraNote platform, including its software, design, AI models, and documentation, is owned exclusively by MentraNote Inc. and is protected by copyright, trademark, and other intellectual property laws. These Terms do not grant you any rights to MentraNote's IP beyond the limited license to use the Service as described herein.
You retain ownership of all clinical data, patient records, and documents you create within the platform.
You own all clinical data you input into MentraNote. MentraNote will not sell, rent, or share your data with third parties except as required to provide the Service or as required by law. Upon termination, you may export your data in standard formats. MentraNote will retain data in accordance with our Privacy Policy.
MentraNote reserves the right to suspend or terminate your account immediately if you violate these Terms, fail to pay subscription fees, or engage in conduct that MentraNote determines, in its sole discretion, poses a risk to other users, patient safety, or the integrity of the platform.
Upon termination, your license to use the Service ceases immediately. You should export your data before termination takes effect.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, MENTRANOTE AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF DATA, LOSS OF REVENUE, OR CLINICAL OUTCOMES, ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICE.
IN NO EVENT SHALL MENTRANOTE'S AGGREGATE LIABILITY EXCEED THE GREATER OF (A) THE TOTAL FEES PAID BY YOU IN THE TWELVE MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS ($100).
These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, without regard to its conflict of law provisions. Any dispute arising hereunder shall be resolved in the state or federal courts located in Delaware, and you consent to the exclusive jurisdiction of such courts.
For questions about these Terms, contact us at: